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Client FAQ

During communicating with clients, we received many questions about our company and products. Here list some of them, to help you to know more about TPMC.

About TPMC

At present 20 staffs, and we have our own brand for steel pipe, fire hose, landing valve, fire cable. And our warehouse is closed to the seaport, to stock hot-selling hydrant, valve, or long delivery time hose rack, flowmeter, etc.
Stock is available for most hot selling products. For goods need fresh production, delivery time is around 6~8 weeks.
Most of our products are certified by UL/FM/LPCB/BSI with higher cost than non-certified products. We rarely supply non-certified products which has lower price but unstable quality. But our price must be affordable, by which the quality, service and delivery time are what client's cost deserves.

1. We supply one-stop solution for firefighting system which includes various of items.
2. For a single kind of product, different brands are available. So we can offer the option which is more suitable for your projects.
3. We have stock for most hot selling items, which can save client's time.
4. Some items are produced abroad, entrepot trade is acceptable. We have our own offshore company, named Hongkong Brisk Co. Ltd, to handle the entrepot trade business, so as to save cost for clients.

About Quality and Safety

70% products are China origin. Just in China, there are over 1000 pipe mills and 2000 fitting mills. We carefully select several mills as qualified one from above large base. Also we supply fire protection product of USA, Canada, Spain or Italy origin.

We have our own UL certificate for pipes, fire hose, fire alarm cable, and LPCB certificate for hydrant valves. Now we apply more certification so to assure our products are qualified to different specifications.

We received complaint several times. If quantity shortage, we replenish it at once on our cost. If quality problem, we discuss with clients and value their opinion, to repair, replace or recall.

Yes, we are at service for any after-sale question. You can call office phone number +86 (0)22 5889 2191, or email Technical Director Mr. Wang: